The eb-Qual Customer Service team offers multilingual support and maintenance services for customers on different basis. The aim of this service is to provide you a local assistance to solve your problems or to answer your questions. Should our team not be able to help you, eb-Qual will assist you or will take in charge the creation of a case by the supplier’s TAC.

Support contact

Phone: +41 26 407 70 90
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it (This e-mail address is being protected from spam bots, you need JavaScript enabled to view)
Please keep your contract reference number close to you for identification and call logging by the operator.

Availability

An On-duty service will ensure the availability of a system engineer during office hours, from Monday to Friday except the Swiss public holidays. Our SLA set a response time of maximum 4 business hours.
Please note that for all products except Cyber-Ark, you can always contact directly the supplier’s TAC according to your maintenance contract’s terms and contact details (except for Cyber-Ark, where eb-Qual is official first level support during business hours).

eb-Qual customers with service contracts please refer to your Maintenance certificate for contact details of the supplier's support and keep your contract reference number close to you for identification and call logging by the operator. eb-Qual customers without service contracts please call the Number or use email from the support contact.

Das eb-Qual Customer Service Center bietet mehrsprachigen Support und unterstützt Sie in allen Belangen zu unseren Konzepten, Lösungen & Produkten.

Support Kontakt

Tel: +41 26 407 70 90
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Wir sind während den Bürozeiten Montag bis Freitag zu erreichen mit Ausnahme der gesetzlichen Feiertage.

eb-Qual Kunden mit Servicevertrag Bitte entnehmen Sie Ihrem Vertrag die Kontaktdaten und Referenznummer für eine einfache Identifizierung. eb-Qual Kunden ohne Servicevertrag Bitte benutzen Sie die oben aufgeführten Kontaktdaten für einen Supportfall.

Le centre de service d’eb-Qual propose du support et des services de maintenance multilingues à nos clients sur différentes bases.

Support contact

Phone: +41 26 407 70 90
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Heures de bureau, lundi au vendredi à l’exception des jours fériés en Suisse.

Clients eb-Qual avec contrat de service Veuillez vous référer à votre certificat de maintenance pour les infos de contact du fournisseur. Gardez à portée de main votre numéro de référence de contrat pour vous identifier et accéder aux services de l’opérateur. Clients eb-Qual sans contrat de service Veuillez composer le numéro suivant ou nous contacter par email.