MANAGED SECURITY SERVICE
MSS PAM
Keep your IDIRA (formerly CyberArk) Privileged Access Management environment secure, current, and fully operational — without diverting your team from its core mission.
Privileged accounts remain one of the most targeted entry points for attackers. Our Managed Security Service for Privileged Access Management (MSS PAM) ensures the optimal performance and security of your IDIRA (formerly CyberArk) environment, with maintenance handled end-to-end by certified experts.
From ongoing patching and upgrades to account onboarding and safe creation, we keep your PAM solution aligned with the latest security standards — so your team can stay focused on core business priorities instead of Idira maintenance.
Our experts manage the entire upgrade process — from testing and implementation to validation — minimizing any disruption to your business, while ensuring your privileged accounts are onboarded and secured according to your internal policies.
KEY BENEFITS
Why customers choose MSS PAM ?
Proactive Threat Management
Continuous patching and monitoring keep your Idira environment protected against the latest threats, minimizing exposure to potential breaches.
Reduced Operational
Burden
We handle routine maintenance tasks — patching, monitoring, account management — freeing your IT team to focus on strategic initiatives.
24/7 Expert
Support
Certified specialists are available around the clock to resolve incidents, manage escalations, and answer your questions.
Audit-Ready
Compliance
Detailed logging, regular reporting, and security audits help your organization meet GDPR, PCI-DSS, and internal security requirements.
Minimized
Downtime
Structured maintenance windows and proactive monitoring reduce costly service interruptions and keep operations running smoothly.
Secure, Seamless
Onboarding
New privileged accounts and safes are integrated smoothly into your environment, in line with your internal security policies.
What’s Included
Two Services, one fully managed PAM lifecycle.
MSS PAM — Operation Service
The operation of our Idira PAM Managed Service is designed to keep your privileged access management solution secure, efficient, and aligned with your organizational needs.
MSS PAM — Development Service
Our Development Service covers custom integration projects into IDIRA, sized to your needs and delivered on a fixed-price basis.
Service Level Agreement
Four severity levels, from critical to low impact, with 24×7 coverage for Severity 1 and 2 incidents and response times as fast as 1 hour. Targeting 90–95% SLA compliance across all severity levels.
Security & Compliance
Enforce role-based access control (RBAC), with detailed logging, incident management, and regular security reporting. Ensure continuous alignment with regulatory requirements and internal security standards.
Service Level Agreement (SLA)
Clear response & resolution commitments.
Our Operation Service is backed by a structured SLA across four severity levels. The Development Service is delivered on a fixed-price, project basis.
Production environment is down or there is a critical impact on business operations.
| Response Time | Resolution Time |
| 24×7 — ≤ 1 hour | 24×7 — ≤ 4 hours |
Production is severely degraded; significant aspects of business operations are negatively impacted.
| Response Time | Resolution Time |
| 24×7 — ≤ 3 hours | 24×7 — ≤ 1 day |
Operational performance is impaired, although most business operations remain functional.
| Response Time | Resolution Time |
| 8×5 — ≤ 1 day | 8×5 — ≤ 3 days |
Regular service request without urgency, or information required on CyberArk products, platforms, connectors, or configuration.
| Response Time | Resolution Time |
| 8×5 — ≤ 3 days | 8×5 — ≤ 7 days |
Response & resolution targets met at a 90% minimum / 95% expected rate across all severity levels.
Your Advantages
A fully managed PAM lifecycle, end to end.
01
Always-current environment
Continuous patching and upgrades keep you protected and compliant at all times.
02
Predictable, expert-led operations
A dedicated team manages your PAM lifecycle, so you don’t have to.
03
Faster incident resolution
Defined SLAs and 24/7 support minimize the impact of incidents on your business.
04
Reduced internal workload
Free your IT and security teams to focus on strategic priorities rather than maintenance.
05
Flexible scope
From day-to-day operations to custom development, the service is sized to your needs.
06
Trusted Swiss expertise
Backed by eb-Qual’s cybersecurity expertise, part of Swiss Expert Group.
Pricing
Sized to your environment
Operation Service
Based on the sizing of your environment.
Pricing is calculated according to the size and complexity of your IDIRA environment. Contact us for a tailored estimate.
Development Service
Fixed-price rate cards.
Predictable, fixed-price packages for integration projects – from small adjustments to full application integrations.
contact
What are the potential threats facing your privileged accounts ?
Talk to our team about securing and maintaining your IDIRA PAM environment.
eb-Qual SA – Givisiez FR
Route André Piller 33 A
1762 Givisiez
+41 26 407 70 80
eb-Qual SA – Kloten ZH
Oberfeldstrasse 20
8302 Kloten
+41 43 211 47 20
